OpenScape Business

OpenScape Business

OpenScape Business is the modern and future-proof all-in-one solution for Unified Communication & Collaboration, specially tailored to the requirements of small and mediumsized enterprises with one or more locations. It offers:

• UCC for Standalone and Multisite environments
• Voice, Presence, Conferencing, Contact Center, Messaging, IM, Mobility, Fax
• UI Integration of OpenScape Web Collaboration
• Connectivity to Circuit

OpenScape Business offers small and medium-sized enterprises everything they need for their individual and diverse communication requirements, unified in a single flexible and scalable solution. The OpenScape Business architecture allows use independently of the existing telephony infrastructure regardless of whether this is classic telephony, IP or DECT. From powerful telephony to a feature-rich set Unified Communication (UC) solution, OpenScape Business always provides with the right solution. With Circuit, the Unify cloud-based WebRTC solution connected to OpenScape Business, customers experience how the collaboration in teams can easily be considerably improved.

As standalone system up to 1500 subscribers and in networked systems up to 2000 subscribers can be connected.

OpenScape Business Models

Different models are available for the use of telephony and UC functionality.

	OpenScape Business X1	OpenScape Business X3	OpenScape Business X5	OpenScape Business X8	OpenScape Business S
Rack systems
Wall systems
Server systems

Hardware Platforms

OpenScape Business X1, X3, X5 or X8 are “All-In-One” HW platforms with onboard IP access and support for up to 500 subscribers with IP, digital (UP0E), ISDN (BRI), analog (a/b), cordless (DECT) devices. UC Smart application is fully embedded. Connection to public WAN is done via SIP (LAN), ISDN (BRI and PRI) or analog trunks.

UC Booster Platforms

Two UC Booster options are available for OpenScape Business X3/X5 or X8:

• OpenScape Business UC Booster Card is a Plug-In module for OpenScape Busness X3,X5 and X8. It is required for the UC Suite solution up to 150 UC users
• OpenScape Business UC Booster Server is required for OpenScape Business X3/X5/X8 in case of of more than 150 UC users. The UC Booster Server is based on Linux (Novell SLES) and can be operated either on a server HW directly or in vitualized environment using VMware vSphere.

By using the UC Booster options the X3R, X5R and X8 models also can be enhanced with the following functions:

• Open Directory Service
• CSTA interface for connecting external applications
• OpenStage Gate View with up to two cameras

Software Platforms

OpenScape Business S is the server-based “All-In-One” telefony and UC platform, which supports up to 1500 IP subscribers and IP (SIP) connection to the public network (WAN). It is designed for Linux (Novell SLES) operating system and can be operated either on a physical or on virtual machines with VMware vSphere. OpenScape Business S can be networked with OpenScape Business X1, X3, X5 or X8 as gateway for ISDN or anlog trunks or TDM / analog devices.

Features

OpenScape Business offers a unified software solution architecture based on modern and innovative communication technologies.

• All-In-One Unified Communication solution for small and medium enterprises
  • Integrated voice services
  • Presence management (presence status)
  • Status based call forwarding
  • Call Journal
  • Favorites list
  • Dialing by mouse click
  • Visual voicemail
  • Drag and Drop Conference
  • Directory access with database connection
  • Mobility support
  • Fax support
  • Integration into business processes
  • Instant Messaging (IM)
  • etc.
• Multichannel Contact Center
• Integration of OpenScape Web Collaboration
• Connectivity to Circuit
• Multiple Sites support
• Unified solution architecture
  • Scalable and flexible HW / SW and licensing
  • Easy to handle migration from HiPath 3000 to OpenScape Business (System box and almost all existing devices can be reused only the motherboard and the SW has to be replaced)

 

Voice features

• Making calls: Setting up a connection, e.g., via speed dialing or directories
• Call Signaling, Calling Line ID: CLIP, CLIR, COLP und COLR.
• Functions during the call: Holding, redirecting and transferring calls
• Controlling availability: Call forwarding and call forwarding – no answer
• Conferencing: Different types of application-controlled and phone-controlled conferences
• Optimizing communication: Handling calls more efficiently and sending texts to internal subscribers
• Easy Operation: Resetting activated features, Direct Inward System Access (DISA) and multilingual text output
• Working in a team (groups): Multiple subscribers and phones can be reached under one station number
• UCD (Uniform Call Distribution): Uniform distribution of incoming calls to a group of subscribers (UCD group).
• Emergency Calls: Hotline/Hotline after timeout or an emergency service
• etc.

 

Unified Communications

OpenScape Business provides two alternativ flavours of Unified Communications, depending on the needs:

UC Smart

UC Smart SW is fully embedded within the OpenScape Business SW running either on the motherboard of OpenScape Business X3/X5 and X8 or on the UC Booster.
It comprises the following Unified Communications and Collaborations features.

• Presence incl. status based announcements
• Conference planned/adhoc
• Favorites List incl. Call Status
• Directories
• Call Journals incl. Reminder
• Status based Call Forwarding
• Call Control (CTI) incl. dialing by hotkey
• Visual VoiceMail Control
• Instant Messaging (Chat)
• Web Collaborationt

The UC Smart solution offers two clients:

• myPortal Smart
• myPortal to go

UC Suite

UC suite comprises extensive functions for such as:

• Presence incl. status based announcements
• Conference planned/adhoc
• Favorites List incl. Call Status
• Directories, opt. with ext. database connection
• Call Journals incl. reminder
• Status based Call Forwarding
• CallMe!
• Personal Auto Attendant
• Call Control (CTI) incl. dialing by mouse click or hotkey
• Voice Message Box
• Fax Message Box
• Notifications
• Instant Messaging (Chat)
• Voice Recording
• Multichannel Contact Center
• Web Collaboration

Operation of UC Suite in combination with OpenScape Business X models requires either the UC Booster Card od the UC Booster Server, in case of extended number of Unified Communications users. No additional UC Booster HW is required in case of OpenScape Business S.

The UC Suite solution offers several Unified Communbications clients:

• myPortal for Desktop
• myPortal for Outlook as Add On for Microsoft Outlook
• myAttendant
• myPortal to go

Multichannel Contact Center

The Multichannel Contact Center option is available for OpenScape Business UC Suite.
The embedded Contact Center solution offers two clients for use within the contact center environment:

• myAgent as agent and supervisor desktop application
• myReports as client for report creation

 

Mobility options for mobile employees

OpenScape Business offers embedded mobility services and solutions for any enterprise. These comprise:

• Integration of smartphones of mobile workers
• Support of cordless and WLAN telephones within the office
• DeskSharing solution
• Teleworking solution

OpenScape Business Mobility provides features like:

• Smartphone and tablet PC integation into UC solution
• One Number Service regardless of location and used device
• Dual mode telephony (UMTS / WLAN) support at public hotspots
• Mobile Logon
• CallMe function
• VPN support
• etc.

OpenScape Business clients

Solution	Client	Recommended	for	Remarks
		UC Smart	UC Suite
UC	myPortal Smart	x		UC-Desktop-Client
	myPortal for Desktop		x	Enhanced UC-Desktop-Client
	myPortal for Outlook		x	UC-Outlook-Integration
	myPortal for OpenStage	x	x	For OpenStage 60 HFA
	myPortal to go	x	x	Mobility-Client for Smartphones / Tablets either as App or Web-based
Attendant	OpenScape Business Attendant	x	x	Attendant optional with UC presence
	myAttendant		x	UC Attendant
	Company Auto Attendant	x	x	Slightly differnt featureset within UC Smart and UC Suite
Contact Center	myAgent		x	Contact Center Client
	myReports		x	myReports can also be used for Contact Center independent UC user reports

 

myPortal Smart

is the desktop client for the UC Smart solution. myPortal Smart is available for For Apple MAC OS & Windows

myPortal for Desktop

presents the full suite of OpenScape Business UC features from a single window

myPortal for Outlook

• all of the functionality in myPortal for Desktop available as an MS Outlook toolbar!
• enables users to access all of their communications – voice, conferencing, voicemail, fax, IM, email, and contacts – directly from within MS Outlook
• Users can click to dial any number from any Microsoft application

myPortal to go

• delivers OpenScape Business UC features onto your Smartphone or Tablet PC
• manages and shows presence status of contacts, set connection control of your office extension, and access to directories, favorites, voicemail and journals.
• offers an integrated VoIP (HFA)client as an option within the App version.

 

myPortal for OpenStage

• OpenScape Office UC presence and visible voicemail features to OpenStage 60/80 desktop phones
• easy changes of OpenScape Business presence status
• visually access, query and control personal voicemail-box

myAttendant

• presence-aware switchboard application used by administrators, dispatchers or supervisor
• presents a single, consolidated view of all of the company’s users and their presence status, making it easy to transfer calls to employees when they are available

myAgent

Presents the full suite of contact center features from a single desktop view (call queue information, relevant customer information pop-ups accompany incoming calls, access customer data and call history)
myReports

myReports provides over 100 predefined standard reports. The historical reports are provided as graphs and/or table views.