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OpenScape Contact Center

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OpenScape Contact Center

OpenScape Contact Center provides a feature-rich contact center solution. The base OSEE package supports 2 groups and 50 total agents (including 2 managers), with more able to be added through expansion packs. Agent desktop clients feature soft-phone controls, a team list, speed list, personal performance bar, and activity logs. Manager desktop clients also allow access to real-time, cumulative, and historical reports as well as the activity logs of the agents on their team.

Inbound Contact Centers

Balance service, support and budgets. Unify multi-channel contact center systems route, track and help resolve customer contacts—however they reach you.

Outbound Contact Centers

Seamlessly manage calling records, agent workflow and campaign strategies in your contact center, so that you can build even stronger customer relationships—all while keeping costs in check.

OpenScape Contact Center